Managed Services & Support

Managed Services & Support 2018-05-17T14:29:13+00:00

Fill in gaps, cut costs with IT managed services

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With technology changing quickly and your team pulled in many directions, maintaining your infrastructure can fall to the wayside. For your IT team, it can be difficult to spend time on strategic business initiatives, let alone be an expert in every field required to maintain compliance, performance, spend optimization, and more. With Managed Services from WSM, your business can free up your team’s time, get the resources you need, and only pay for the services you use, when you use them. With plans for every business and every need, our certified, experienced team has your back.

Managed services: technical support you need

**During normal business hours, 8 AM to 5 PM EST, Monday-Friday, excluding major US holidays.

Why Managed Services?

One of the main reasons customers retain our managed services is to fill a gap in their existing managed services SLA, or to round out their bench of expertise. With managed services, your organization is able to get the expert, high-quality service you need, as you need it, without hiring a full-time, dedicated resource.

  • Gain access to a team of certified, experienced engineers that are there when you need them

  • Predictable pricing and manageable costs make managed services cost-effective and good ROI

  • Proactive approach to maintenance — we’ll take care of support, bugs, issues, and remediations

  • Free up your internal staff so they can devote more time to higher-value projects

  • Enhance security and meet compliance regulations without issue

Access to the Entire WSM Suite of Services and Solutions

Our Managed Services plans can be layered on top of your existing managed or unmanaged hosted infrastructure and applications.  You’ll have access to our entire suite of services and solutions, including, but not limited to:

Want support as-needed? We do that too.
Per-Incident Support from WSM

Don’t want a support and maintenance plan but still want piece of mind? WSM provides hourly support for as-needed tasks. From SSL installation to server configuration, website updates to diagnostics and troubleshooting, easily engage with our team on 2-hour minimum requests.

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What Our Support Clients Say

“You don’t know how much I thank you. Now I do not have to go bald-headed. This stuff gives me the blues. I really appreciate your help.”

Lucille S. , CFGC

“Our website is fully functional and everyone here thinks that the team at WSM is amazing! ”

Matthew C., Louisville Presbyterian Theological Seminary

” I want to express my appreciation for all you have done this year to make us successful. Please know that without your expertise and service orientedness, we simply would not have accomplished what we did this year. ”

Michael B., R.J. Reynolds